Family Helpers
This program is the foundation of how we care for families. From the moment a family joins the Fund, they’re matched with a dedicated Family Helper – someone who stays in touch, listens, and guides them through the support process.
What the Family Helper does
Each Family Helper works one-on-one with their assigned family to understand their situation and needs. This includes:
• Offering psychological support during the first contact
• Identifying what kind of help the family and children may need
• Creating an individual care plan
• Helping resolve urgent issues, whether medical, educational, or social
• Coordinating support with other teams and partner organizations
• Keeping in regular contact to check in and adjust the support plan
How the program works
A Family Helper is assigned as soon as the family joins the Fund. From that moment, the family can participate in any assistance program for which they qualify. Behind the scenes, Family Helpers:
• Maintain detailed records in the Fund’s internal system
• Coordinate with external partners
• Join regular trainings to strengthen their knowledge and emotional resilience
• Receive ongoing psychological support to avoid burnout
What families say
I want to express my gratitude to our Family Helper Iryna, whose support gave me the strength and belief that I can and should keep going. She’s always there for us. I’m grateful to Iryna and the Fund for the firewood, clothes, food, and everything we’ve received.
Mother Nelya
Ivan
We don’t just have a Family Helper. We have someone who already feels like family and is always by our side. It means so much to know there’s a phone number I can call or text, and someone will be there to support and listen. Katia, that number is yours. Thank you.
Mother Tetyana
Maksym
I want to express my gratitude to the Fund and especially to Iryna for such incredible support! I applied to the Fund just a few months ago, and Maks has already been to a camp, had a doctor’s appointment, and received free lessons. I can’t believe such kindness exists!
Mother Olha
Matviy, Milana
Of course, I wish we had met under different circumstances. But for families like ours, having such a caring Family Helper is a true gift. I feel very comfortable, like she’s already part of the family.
Mother Inna
Nazar
We’re so grateful to our dear Iryna. We’re lucky to know someone so amazing. She’s become part of our family, and we’re proud of her and love her dearly. With her support, we’ve grown stronger and more confident. Sending a big hug!
Mother Inna
See the help in action
